Marketing Qualified Lead Representative

  • LiveVox
  • May 14, 2021
Full-time Enterprise Technology

Job Description


LiveVox has been a change-maker in the contact center space since 2000, providing a cost-effective path to voice and digital engagement, while significantly simplifying integration paths within our customers’ environments. Our true omnichannel solution provides a flexible data platform that layers in communication channels to multiply reach to consumers, maximizing every touchpoint, and enabling tailored communications with simplified connectivity to existing systems of record or CRMs. With all conversations, data stores and interactions in one place, LiveVox delivers a comprehensive view of the customer in a single ‘pane of glass’ empowering LiveVox clients to deliver the best experience to their customers. Moreover, our Workforce Optimization component derives actionable insights and identifies training opportunities, enabling call center associates to work effectively from anywhere and to continually improve. Growing an average of 25% CAGR YoY, LiveVox is adding new positions across all department in the company in the US, Colombia and India.

Marketing Qualified Lead Representative (MQL Rep)

At LiveVox, we strive to find passionate, ethical and creative individuals who want to be part of a team. We look for team players that willingly share their expertise with others, are a source of energy, and put the needs of the team above their own. They must be able to demonstrate resourcefulness, motivation and initiative. They must be constantly looking to improve, extend and push the limits of growth; while seeking and respecting input from others.

As a member of the Marketing Lead Generation Team, you will be responsible for qualifying leads and generating pipeline for our Sales Teams. You will be the front line for presenting LiveVox to prospects. Success in this role may lead to career opportunities in other areas of the sales organization and company.

Key Responsibilities:

  • Work Marketing Qualified Lead (contacts) as they engage through Email and Digital Campaigns.
  • Work 75 to 80 MQLs per day following a defined calling and email cadence.
  • Qualify the MQL on BANT (budget, authority, need and timing) criteria and schedule a deeper dive Discovery Call with an Account Executive.
  • Update the Salesforce record with information gathered during the call to and convert the Leads into Contacts and Opportunities according to a defined process and ensuring data integrity
  • Transition to BDR Rep based on proficiency and as inventory levels of Marketing Qualified Accounts dictate

Key Skills/Background:

  • Bachelor’s degree preferred
  • Work experience in a cold-calling, lead generation setting
  • Familiarity with common office software and CRM
  • Proven track record of achieving corporate quotas and goals
  • Ability to handle objections and educate prospects in a consultative manner
  • Demonstrated curiosity, resourcefulness, motivation, and initiative
  • Professional business acumen, strong communication skills, strong presence, and confidence
  • Highly team oriented – must be able to accept and contribute new ideas
  • Excellent time management with ability to multi-task, prioritize, etc.
  • Experience selling enterprise products/services, especially SaaS, or other technology is a plus

LiveVox is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you are differently abled in a way that requires accommodation, please let us know. Reasonable accommodations are made to enable individuals people to perform the essential functions of their jobs. We're passionate about bringing in smart, talented people with diverse backgrounds, interests and experiences to join our team.