LiveVox
May 17, 2021
Full-time
Position Overview: LiveVox has been a change-maker in the contact center space since 2000, providing a cost-effective path to voice and digital engagement, while significantly simplifying integration paths within our customers’ environments. Our true omnichannel solution provides a flexible data platform that layers in communication channels to multiply reach to consumers, maximizing every touchpoint, and enabling tailored communications with simplified connectivity to existing systems of record or CRMs. With all conversations, data stores and interactions in one place, LiveVox delivers a comprehensive view of the customer in a single ‘pane of glass’ empowering LiveVox clients to deliver the best experience to their customers. Moreover, our Workforce Optimization component derives actionable insights and identifies training opportunities, enabling call center associates to work effectively from anywhere and to continually improve. Growing an average of 25%...
LiveVox
May 14, 2021
Full-time
Description LiveVox has been a change-maker in the contact center space since 2000, providing a cost-effective path to voice and digital engagement, while significantly simplifying integration paths within our customers’ environments. Our true omnichannel solution provides a flexible data platform that layers in communication channels to multiply reach to consumers, maximizing every touchpoint, and enabling tailored communications with simplified connectivity to existing systems of record or CRMs. With all conversations, data stores and interactions in one place, LiveVox delivers a comprehensive view of the customer in a single ‘pane of glass’ empowering LiveVox clients to deliver the best experience to their customers. Moreover, our Workforce Optimization component derives actionable insights and identifies training opportunities, enabling call center associates to work effectively from anywhere and to continually improve. Growing an average of 25% CAGR YoY,...